Please ensure you have adequate travel insurance to cover you in the case of this eventuality.

You are fully protected by our Peace of Mind promise - you will receive a full refund if your holiday is affected by by covid restrictions: These restrictions are defined as follows:

• Where travel to the destination would contravene the travel advice issued by the UK Government and FCDO.
• There are entry restrictions imposed by a country to UK residents where there is a legal obligation to quarantine for more than 3 days on arrival.
• Where there are visa suspensions meaning guests are denied entry to the destination.

If you have booked under our Peace of Mind promise, you can postpone this and we won't charge you any amendment fees, there may, however, be changes to cost due to a change in seasonality or year on year increases. Cancellation will impose cancellation fees unless your holiday is directly affected by covid restrictions so we strongly advise you make sure your travel insurance can cover this eventuality.

The timing of the test and proof required varies by country, so it's important to check the specific requirements for your trip before you travel. Many private facilities in the UK now offer testing services specifically designed for travellers, providing a quick turnaround time and a certificate that's acceptable to overseas authorities and airlines. Please refer to our Peace of Mind promise for more information.

The NHS app is widely accepted as proof of vaccination for travel.

Some countries are now putting this rule in place. Please ensure you gave adequate travel insurance to cover this eventuality. Our Concierge can work with you to amend your holiday if timing allows.

Our Customer Experience team follow the FCDO travel advice and will contact you if something changes whilst you are away.

We can assist you with looking to postpone your holiday if you are unable to isolate on your return. Please ensure you have adequate travel insurance to cover this eventuality. Keep up to date on the Return to the UK travel requirements here.

Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 are:

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the customer may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, customers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty.

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We have taken out insolvency protection with the following entity:

• For flight-based holidays: Civil Aviation Authority of Gatwick Airport South West Sussex RH6 0YR, caa.co.uk, telephone 0330 103 6350, email [email protected]

Customers may contact these entities if services are denied because of our insolvency. Calls from UK landlines cost the standard rate, but from mobiles may be higher. Check with your network provider.

The Package Travel and Linked Travel Arrangements Regulations 2018 are available at www.legislation.gov.uk

Any alteration to an existing booking will be treated as cancellation and rebooking and standard cancellation charges will be payable.

You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. The following scale shows the charges that will be applied, based on the day the written cancellation is received and whether travel documents have been issued. In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. We therefore strongly recommended travel insurance is taken out on any holiday booking.

ALTERATION & CANCELLATION FEES:

In all cases a cancellation fee of 15% of the total holiday cost or £150 per person (which ever is the greater) will apply to all bookings made with Destinology. In addition to this charge, additional cancellation charges will be levied based on the number of days prior to departure when your written cancellation is received.

• 56 or more days prior to departure: 15% of the total holiday cost or £150 per person cancellation charge only (which ever is the greater).
• 55 - 30 days prior to departure: Additional 50% of total holiday cost
• 29 - 14 days prior to departure: Additional 75% of total holiday cost
• 13 - 0 days prior to departure: Full 100% of total holiday cost

Special Airfare Circumstances: Where the full cost of the airfare is required at the time of booking, no refund will be applicable from the time of booking. Airfares affected by this 100% cancellation policy will be advised at the time of booking.

Destinology are fully bonded with ATOL (number 11950), so your holiday or flight is covered by the government body, the CAA, in the unlikely event that Destinology were to cease trading. To obtain an ATOL bond, all travel companies must comply with strict financial criteria regarding the solvency of the company.

Destinology are also members of ABTA (number Y6411), so you are protected by the ABTA code of conduct. Further information can be found at abta.com

Destinology are fully bonded with ATOL (number 11950), so your holiday or flight is covered by the government body, the CAA, in the unlikely event that Destinology were to cease trading. To obtain an ATOL bond, all travel companies must comply with strict financial criteria regarding the solvency of the company.

Destinology are also members of ABTA (number Y6411), so you are protected by the ABTA code of conduct. Further information can be found at abta.com

We work very hard to ensure that our holidays go smoothly but if things did not quite go according to plan, please let us know by contacting our Customer Experience team at [email protected]

It is your responsibility to identify all passport and requirements for your trip and that you allow adequate time to obtain required documents. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport and visa requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or the Company incurs as a result of your failure. For regular updates on visa requirements or any conflictions in particular regions, see the Foreign, Commonwealth & Development Office Website www.gov.uk/fcdo

Clients not holding passports marked 'British Citizen' must check applicable requirements with their Embassy, Consulate, or the British Foreign, Commonwealth & Development Office.

Ramadan is the 9th Month of the Islamic Calendar and during this month, people of the Muslim Faith fast from Dawn until Dusk each day. The beginning of the Islamic lunar months depend on the actual sighting of the new moon. Thus Ramadan begins on a different day each year and moves forward.

Non-Muslims are in no way forced Islamic traditions during the month of Ramadan. However, as a sign of respect to the host country, guests are asked to refrain from consuming food, drinks, chewing gum and smoking in public during the fasting hours of the day. Muslims welcome guests of all religions and cultures and encourage them to learn more about Islam. For this reason, hotels all over Dubai have special Iftar (break of fast) gatherings and dinners at various restaurants available for guests and the general public. In addition, several hotels in Dubai feature special Ramadan tents, which open after the break of fast at sundown, and offer traditional Arabic food and drink where everyone can enjoy traditional Arabic hospitality. Most international hotels and restaurants within hotels are open during the day for non-Muslims. Restaurants will have separate sections open or keep curtains or blinds closed as a sign of respect to Muslim passers-by. In addition, in-room dining and room service is available as normal during the day in most international hotels and some restaurants offer home delivery services at certain hours for breakfast or lunch during the month of Ramadan. It is quite acceptable for small children to eat and drink in public during daylight, as their needs must be met. Guests staying at the hotels in Dubai can enjoy the beaches and the facilities of the hotel as they normally would. It is encouraged to wear conservative clothing during the month of Ramadan as a sign of respect. Not everything is closed during Ramadan. Opening and closing hours do change during the month as opposed to the other days of the year for offices and shops, but are usually open for short hours in the morning, usually from 10.00am to 12.00pm, and they re-open approximately half an hour to an hour after breaking fast until as late as midnight. Parks and other public places open after the breaking of fast and remain open until late at night.

We recommend that you check in at least 3 hours before departure for all flights. Please note, we cannot accept responsibility if you arrive later than check in closure and are unable to travel.

Some airlines offer the facility to pre book seats online, though this is not always possible as our holidays are based on Tour Operator fares. Where possible, Destinology will pre book seats, but has no control over the allocation of seats by the airlines. Seats numbers given at time of booking are never guaranteed and can therefore change. The provision of particular seats does not constitute a term of your contract with us.

We recommend that you travel in the name on your passport, which in most cases is your maiden name. With some airlines it may be possible to travel in your married name if your passport still states your maiden name, but there can be a charge for this service.